We are committed to provide quality products to our customers. While we hope that you are always satisfied with your OmanBasket purchase, we realize there are times when you may need to return a product. If you will need to return your product, please review the terms and conditions below.

• Returns must be made within 15 days of your receipt date.
• Merchandise must be in its original, unopened, and unused condition.
• We regret that we do not refund original shipping costs with the return.
• Please note on the front side of your receipt or packing slip the reason for your return.
• Please return your product through mail/courier or visiting to our showroom:
Green World Supplies and Services LLC
57, Ground Floor, Arzat Mall
Al Khuwair, Muscat

• You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy).
• Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
• All returns will be credited to the original credit card used at the time of purchase or cash if purchased by cash.
• Returns will be processed within 1-2 weeks of our office receiving your item.
• Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.

• Credit note may also be issued by us of same amount of the item returned after deducting delivery charges. This credit note can be used for any other purchase with in next one year from issue of credit note.

 

Only items purchased on www.omanbasket.com or from our showroom at 57, Arzat Mall, Al khuwair may be accepted for a return.

Please contact customer service with any questions by email at info@omanbasket.com or by phone at +968 93253738  (9AM-6PM GST)

Please Note:  Empty containers cannot be accepted for refund.

EXCHANGE POLICY

We are happy to exchange any merchandise that is defective, damaged or unused. If you will need to exchange your product, please review the information below.
• We accept exchanges on items purchased on omanbasket.com or our  showroom at 57, Arzat Mall, Al Khuwair only up to 15 days after the original purchase.
• Please enclose the product you wish to exchange and your receipt. On the receipt, write instructions on what item(s) to exchange.
• If there is a difference in cost with the exchange, will be paid by you. Please contact one of our customer service representatives for further information.
• You will be responsible for the return shipping & handling charges, which will not be refunded.

Please contact customer service with any questions by email at info@omanbasket.com or by phone at +968 93253738 (9AM-6PM GST)

Please Note: Empty containers cannot be accepted for an exchange.

DAMAGED PRODUCTS POLICY

If you receive an item that is broken or damaged, you may contact customer service within 15 days for a replacement.  Items will not be replaced after 15 days.  Please contact customer service at info@omanbasket.com or by phone at +968 93253738 (9AM-6PM GST) and we will respond with the appropriate return and/or exchange instructions.